AI Systems
These are real AI automation systems I’ve designed and deployed — each mapped to a common business problem. Built for ops teams, field tech, customer support, onboarding, and more.
Call-to-Ticket Automation
Auto-transcribes calls, classifies with OpenAI, and creates structured CRM tickets. No manual entry needed.
Used by support teams to save 15+ hours/week.
Internal Knowledge Assistant
Turns internal SOPs, docs, and notes into an AI-powered RAG chatbot for onboarding and internal support.
Reduced onboarding time by 50% for new hires.
Field Tech Report Summarizer
Field notes via voice or text are summarized and routed — keeping managers up to date without chaos.
Improved report clarity 10× while saving admin time.
Customer Sentiment Monitoring
Detects negative sentiment across calls, chat, and email — alerting CX teams before churn happens.
Flagged churn risks 24–48 hrs earlier.